Ep 99: Improving Your Impact During Client Interactions with Carl Richards

On today’s episode, we brought in thought leader, Carl Richards. I’ve been following Carl for a long time. He is the creator of The Behavior Gap, a Certified Financial Planner and the creator of The Sketch Guy column. 

We had a dynamic conversation that could have extended for hours. Carl opened up about the impact he’s made in the wealth advisors and management industry along with his journey to success. We discussed changing the way we deliver client expectations and rerouting them to their goals, the importance beyond becoming emotionally connected with our clients, what the client can and cannot control, and how to make the change as an advisor that may 10x your business.

Carl Richards Bio

Carl Richards is a Certified Financial Planner and creator of the Sketch Guy column, appearing weekly in The New York Times since 2010.

Carl has also been featured on Marketplace Money, Oprah.com, and Forbes.com. In addition, Carl has become a frequent keynote speaker at financial planning conferences and visual learning events around the world.

Through his simple sketches, Carl makes complex financial concepts easy to understand. His sketches also serve as the foundation for his two books, The One-Page Financial Plan: A Simple Way to Be Smart About Your Money and The Behavior Gap: Simple Ways to Stop Doing Dumb Things with Money (Portfolio/Penguin).

His sketches have appeared in a solo show at the Kimball Art Center in Park City, Utah as well as other showings at Parsons School of Design in New York City, The Schulz Museum in Santa Rosa, California, and an exhibit at the Mansion House in London.

His commissioned work is on display in businesses and educational institutions across the globe.

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About the Show

Bridging the Gap is a financial podcast hosted by CEO Matt Reiner focused on bringing together leaders from the finance and the technology industries to focus on innovating the financial services industry.